Welcome to Our Customer Information Hub!

This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution.

We continue to move forward with the deployment of our new Transportation Management System (TMS). It’s been launched in Alberta, Saskatchewan, Manitoba, British Columbia, and Woodstock and Windsor, ON.

This initiative is part of our significant investments in technology that will help us serve you better through enhanced shipment visibility, optimized route planning, and increased response times.

Thank you for your continued support as we roll out new technology in our network.

These upgrades and enhancements represent a significant milestone in our evolution as we continue to invest in technology that supports a seamless connection with our customers for critical business functions.

Replacing legacy systems with robust tools that digitalize our processes including pricing & quoting, shipment manifesting, P&D solution, dock scanning software, and new driver handhelds will:

• increase response times
• improve data flow across different areas of the business
• enhance freight visibility
• optimize route planning
• streamline shipment notifications by email and SMS
• improve appointment booking process

Enhanced web functionality will allow you to:

• track your shipments without selecting a service type
• select the applicable service level using a single account when you create a shipment
• request a quote without having a Day & Ross account
• view up to 20 most recent shipments instead of three
• provide detailed commodity descriptions for transborder shipments
• edit or cancel a shipment before and up to the ‘ready time’, without contacting Customer Care or our sales team
• have near real-time access to all shipping documents for any given freight bill through a centralized document management system.

We remain committed through this multifaceted transformation to developing adaptable solutions that allow for future growth, while delivering tangible benefits that will improve your experience.

As announced in August 2022, there are two key elements to our transformational journey: EDI Changes to mandatory fields for 204 and 211 transaction sets, and new APIs.

We appreciate your support in following our recommended guidelines that will help ensure a smooth transition of your EDI document flow, get the full benefits of the new APIs, and avoid service delays.

EDI Upgrade

We’re currently testing the enhanced functionality for EDI 204 and 211 transaction sets. Please make sure you complete the following mandatory fields to avoid unnecessary service delays.

Mandatory Fields & Description

Company Name (Caller): Caller Contact Name

Phone Number (Caller): Phone Number (Caller)

Company Name (Shipper): Shipper Name

Address Line 1 (Shipper): Address

City (Shipper) Shipper: Origin City

Province (Shipper): Shipper/Origin Province

Country (Shipper): Shipper/Origin Country

Start Zone: Shipper/Origin Postal Code

Company Name (Consignee): Consignee/Destination Contact

Postal Code: Consignee/Destination Postal Code

Service Level: Service Level

Description: Item Description

Pieces: Quantity of handling units

Height: Height

Height Units: Height Units

Length: Length

Length Units: Length Units

Width: Width

Width Units: Width Units

Weight: Weight

Weight Units: Weight Units

Bill To: Bill To Account

Pickup By: Ready Date & Time

Pickup By End: Closing Time

For a complete list of mandatory fields requirements, see our Tools/Guides page.

Please contact us at [email protected] to complete testing.

New APIs

Get ready

• Confirm your API Technical Contact. Email us: [email protected]. 
• Engage your IT department to ensure they are available to support the upgrade.

We recommend migration to REST to align with the newest technology; however we’ll provide the appropriate endpoint for both SOAP and REST. The new APIs will align with our new TMS, TruckMate.

Benefits

• Get Invoice
• Cancel and modify shipments
• Provide commodity and DG details when creating an order

Notes

• Existing API registration process and authentication credentials will remain the same.
• An Open Standard Authorization (OAuth) token process will be added as an extra layer of security.
• Connection endpoint at Day & Ross (URL, IP Address, Port details) will change.

To further protect your personal information and streamline your payments, we’ve implemented an additional step in our verification process.

• Invoice number
• Invoice amount to be paid
• Total amount to be charged
• Currency (CAD/USD)
• Credit card type

An even more secure way to pay your invoices is through Electronic Funds Transfer (EFT). Reach out to us at [email protected] for assistance with EFT setup.

For assistance with credit card payments, contact us at: [email protected] | (506) 375-5420