Welcome to Our Customer Information Hub!
This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution.
We appreciate your patience as we focused our efforts on clearing the freight backlog caused by the new Transportation Management System (TMS) implementation in Edmonton.
While we successfully recovered service and brought freight back to normal flow, we’re still addressing some administrative gaps on outstanding shipments that we expect to resolve within two weeks.
Please continue to check this page for regular updates.
These upgrades and enhancements represent a significant milestone in our evolution as we continue to invest in technology that supports a seamless connection with our customers for critical business functions.
Replacing legacy systems with robust tools that digitalize our processes including pricing & quoting, shipment manifesting, P&D solution, dock scanning software, and new driver handhelds will:
Enhanced web functionality will allow you to:
We remain committed through this multifaceted transformation to developing adaptable solutions that allow for future growth, while delivering tangible benefits that will improve your experience.
As announced in August 2022, there are two key elements to our transformational journey: EDI Upgrade to mandatory fields for 204 and 211 transaction sets, and new APIs.
We appreciate your support in following our recommended guidelines that will help ensure a smooth transition of your EDI document flow and get the full benefits of the new APIs.
We’re currently testing the functionality of future state EDI 204 & 211 transaction sets. We’ll share more details soon and we’ll reach out to customers to complete testing by August 1, 2023.
We recommend migration to REST to align with the newest technology; however we’ll provide the appropriate endpoint for both SOAP and REST. The new APIs will align with our new TMS, TruckMate.
To further protect your personal information and streamline your payments, we’ve implemented an additional step in our verification process.Effective immediately, you are required to provide the last four digits of your credit card in addition to the information below:
An even more secure way to pay your invoices is through Electronic Funds Transfer (EFT). Reach out to us at [email protected] for assistance with EFT setup.
For assistance with credit card payments, contact us at: [email protected] | (506) 375-5420