Welcome to Our Customer Information Hub!
This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution. We encourage you to check this page for regular updates.
Since launching our new Transportation Management System for National Linehaul, Truckload & Dedicated, and the pilot in Calgary, we’ve made great progress. Over the past three weeks, we’ve encountered some of the challenges that can be expected with such a significant implementation. We appreciate your patience as we've worked to stabilize our systems.
An implementation of this size impacts a wide range of processes across our business, from time zone logic to printer configuration. We have all hands on deck troubleshooting from every angle and providing ongoing training to our teams. Our strategic approach allows us to be agile and make rapid adjustments as we implement these new systems and processes.
While we're in the early stages of this rollout, these new systems and processes will allow us to serve you better with increased visibility, streamlined transactions, and the ability to more easily manage your shipment details.
Please continue to check this page for regular updates.
What you need to know
We continue our strategic investments in technology, processes, equipment, and people to serve you better.
A key element of this transformational journey is an EDI Upgrade to mandatory fields for 204 and 211 transaction sets.
What you need to do
The technology that enables your automated communication with us is changing and we need your company to get ready.
The transition to mandatory fields for 204 and 211 transactions will help:
What you need to do
If you’re not the EDI Technical contact, please engage your IT Team immediately to ensure the testing deadline is met.
To prepare for this change, you need to:
Please refer to the Guides page for a copy of the EDI 204 & EDI 211 updated specs.
To further protect your personal information and streamline your payments, we’ve implemented an additional step in our verification process.Effective immediately, you are required to provide the last four digits of your credit card in addition to the information below:
An even more secure way to pay your invoices is through Electronic Funds Transfer (EFT). Reach out to us at firstname.lastname@example.org for assistance with EFT setup.
For assistance with credit card payments contact us at: email@example.com | (506) 375-5420