Welcome to Our Customer Information Hub!
This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution. We encourage you to check this page for regular updates.
What you need to know
We continue our strategic investments in technology, processes, equipment, and people to serve you better.
A key element of this transformational journey is an EDI Upgrade to mandatory fields for 204 and 211 transaction sets, scheduled for November 16, 2022. Action required by August 1!
What you need to do
The technology that enables your automated communication with us is changing and we need your company to get ready.
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EDI Upgrade: Action Required
Benefits
The transition to mandatory fields for 204 and 211 transactions will help:
What you need to do by August 16, 2022
If you’re not the EDI Technical contact, please engage your IT Team immediately to ensure the testing deadline is met.
To prepare for this change, you need to:
Notes
Please refer to the Guides page for a copy of the EDI 204 & EDI 211 updated specs.
New APIs: Action Required
Another change that our team is working on is the implementation of new APIs scheduled for November 16, 2022. To ensure a seamless transition, you should make the switch to the new APIs by October 16, 2022.
Benefits
The new APIs will offer a new service and additional capabilities:
What you need to do
To prepare for this change after you’ve received the new API call specs from our team, you will need to:
Notes