Improving technology and road connectivity to provide better customer service

Welcome to Our Customer Information Hub!

This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution.


Action Required: Freight Labelling Instructions

Our barcode stickers are compatible with our new Transportation Management System (TMS) and allow piece-level tracking. We redesigned the label to identify the piece/handling unit within a shipment by a unique barcode.

Freight labelled incorrectly may delay your shipments.

Here’s how to label your freight to help us correctly scan and deliver your shipments on time:

Option 1: Web

Use our web-based shipping platform for a simplified experience. Log in/Register to have your shipment paperwork and labels automatically generated!

Option 2: Barcode Sticker Pad

Use the barcode sticker sheets provided by your driver.

If you use the barcode stickers
, please follow these instructions.

What you need to know

  • Each sheet is associated with a Freight Bill (tracking number) and has eight stickers.
  • Each sticker has a unique barcode to identify each handing unit.
  • A handling unit is one item or multiple items wrapped/secured together and moving as one, that are going to the same consignee. For example, 10 boxes stacked on a skid and wrapped together are considered one handling unit.
  • Each sticker must be applied in sequence (from 001 to 008).

How to correctly apply the new stickers

  1. Start a new sheet in your barcode sticker pad.
  2. Apply ONLY one label (starting with 001 and following in sequence) to each handling unit. Place it on the face of the carton or wrapped skid (centered, on the face where space for forklifts is located) to ensure the label is visible and able to be scanned if the units are stacked later.
  3. If there are fewer than eight handling units in your shipment, discard the remainder of the barcode sheet.
  4. Start a new sheet for your next shipment.



If you have two handling units, apply TOR 151 1304 6 001 on handling unit #1 and TOR 151 1304 6 002 on handling unit #2, and discard any unused barcodes on the sheet.



Exceptions & Tips

  • If a barcode label in the series is damaged and unable to be applied to freight, do not skip to the next one (e.g. from 001 to 003). Instead, use a new barcode sheet and relabel all handling units to ensure all barcodes are applied in sequence and able to be scanned.
  • If there are more than 8 handling units, use a marker to write the barcode number on the freight replacing the last 3 digits with 009 for the ninth unit, and continuing the sequence for each additional handling unit. (A scannable barcode will be generated for each additional handling unit upon arrival at the terminal.)

Refer to our poster with step-by-step labelling instructions that you can share with your Shipping team and your vendors.


Check our Tips page for more labelling and packaging guidelines.

Please continue to check this page for regular updates. 


Future Enhancements


These upgrades and enhancements represent a significant milestone in our evolution as we continue to invest in technology that supports a seamless connection with our customers for critical business functions.


Replacing legacy systems with robust tools that digitalize our processes including pricing & quoting, shipment manifesting, P&D solution, dock scanning software, and new driver handhelds will:

  • increase response times
  • improve data flow across different areas of the business
  • enhance freight visibility
  • optimize route planning
  • streamline shipment notifications by email and SMS
  • improve appointment booking process

Enhanced web functionality will allow you to:

  • track your shipments without selecting a service type
  • select the applicable service level using a single account when you create a shipment
  • request a quote without having a Day & Ross account
  • view up to 20 most recent shipments instead of three
  • provide detailed commodity descriptions for transborder shipments
  • edit or cancel a shipment before and up to the ‘ready time’, without contacting Customer Care or our sales team
  • have near real-time access to all shipping documents for any given freight bill through a centralized document management system.


We remain committed through this multifaceted transformation to developing adaptable solutions that allow for future growth, while delivering tangible benefits that will improve your experience.


Action Required

Data Integration

As announced in August 2022, there are two key elements to our transformational journey: EDI Changes to mandatory fields for 204 and 211 transaction sets, and new APIs.


We appreciate your support in following our recommended guidelines that will help ensure a smooth transition of your EDI document flow, get the full benefits of the new APIs, and avoid service delays.



EDI Upgrade


We’re currently testing the enhanced functionality for EDI 204 and 211 transaction sets. Please make sure you complete the following mandatory fields to avoid unnecessary service delays.


Mandatory Fields & Description

Company Name (Caller): Caller Contact Name

Phone Number (Caller): Phone Number (Caller)

Company Name (Shipper): Shipper Name

Address Line 1 (Shipper): Address

City (Shipper) Shipper: Origin City

Province (Shipper): Shipper/Origin Province

Country (Shipper): Shipper/Origin Country

Start Zone: Shipper/Origin Postal Code

Company Name (Consignee): Consignee/Destination Contact

Postal Code: Consignee/Destination Postal Code

Service Level: Service Level

Description: Item Description

Pieces: Quantity of handling units

Height: Height

Height Units: Height Units

Length: Length

Length Units: Length Units

Width: Width

Width Units: Width Units

Weight: Weight

Weight Units: Weight Units

Bill To: Bill To Account

Pickup By: Ready Date & Time

Pickup By End: Closing Time


For a complete list of mandatory fields requirements, see our Tools/Guides page.


Please contact us at [email protected] to complete testing.



New APIs

Get ready

  • Confirm your API Technical Contact. Email us: [email protected]
  • Engage your IT department to ensure they are available to support the upgrade.

We recommend migration to REST to align with the newest technology; however we’ll provide the appropriate endpoint for both SOAP and REST. The new APIs will align with our new TMS, TruckMate.


The new APIs will offer a new service and additional capabilities:
  • Get Invoice
  • Cancel and modify shipments
  • Provide commodity and DG details when creating an order


  • Existing API registration process and authentication credentials will remain the same.
  • An Open Standard Authorization (OAuth) token process will be added as an extra layer of security.
  • Connection endpoint at Day & Ross (URL, IP Address, Port details) will change.

The implementation dates for EDI and API changes may change. Please continue to check this page for up-to-date information.

Credit Card Payments

To further protect your personal information and streamline your payments, we’ve implemented an additional step in our verification process.

Effective immediately, you are required to provide the last four digits of your credit card in addition to the information below:
  • Invoice number
  • Invoice amount to be paid
  • Total amount to be charged
  • Currency (CAD/USD)
  • Credit card type

An even more secure way to pay your invoices is through Electronic Funds Transfer (EFT). Reach out to us at [email protected] for assistance with EFT setup.

For assistance with credit card payments, contact us at: [email protected] | (506) 375-5420