Welcome to Our Customer Information Hub!
This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution. We encourage you to check this page for regular updates.
UPDATE: November 24, 2022
On November 16, we deployed TruckMate, our new Transportation Management System for National Linehaul, Truckload, and Dedicated, and started a pilot in Calgary. We sincerely apologize if this impacted your shipments. Implementing and operating a large-scale deployment comes with challenges including dispersed teams working in different environments.
We assure you that our teams have been working around the clock to stabilize processes and implement solutions for issues as they arise.
Thank you for your patience as we’re working through some operational issues. We truly appreciate your support as we continue to invest in agile solutions to improve your experience.
Please continue to check this page for regular updates.
What You Need to Know & Do
What you need to know
We continue our strategic investments in technology, processes, equipment, and people to serve you better.
A key element of this transformational journey is an EDI Upgrade to mandatory fields for 204 and 211 transaction sets.
What you need to do
The technology that enables your automated communication with us is changing and we need your company to get ready.
- Discover what’s changing.
- Share this page with people in your organization who should know about these changes.
Benefits
The transition to mandatory fields for 204 and 211 transactions will help:
- Streamline your EDI transactions
- Elevate your data interchange to an industry standard
- Manage your shipments consistently and more timely
- Ensure more frequent updates
What you need to do
If you’re not the EDI Technical contact, please engage your IT Team immediately to ensure the testing deadline is met.
To prepare for this change, you need to:
- Get a copy of our updated mandatory specs for EDI204 and EDI211.
- Complete an EDI204 and EDI211 test to ensure the data is correct and there are no issues so your file can be auto-accepted.
- Once you’ve completed your test, please send a copy of your file to API_EDI_Testing@dayross.com.
Notes
- During this transformation, EDI endpoint & transmission process, as well as existing registration process remain the same.
- Auto-Accept will be turned on for your account only if mandatory fields are properly completed.
Please refer to the Guides page for a copy of the EDI 204 & EDI 211 updated specs.
- Confirm your API Technical Contact. Email us: API_EDI_testing@dayross.com.
- Engage your IT department to ensure they are available for the upgrade.
- Migrate to REST (vs. SOAP) to align with our new TMS, TruckMate, APIs in terms of syntax and functionality.
- Get Invoice
- Cancel and modify shipments
- Provide commodity and DG details when creating an order
- When to update to the new API specs.
- How to complete testing prior to the transition.
- Existing API registration process and authentication credentials will remain the same.
- Connection endpoint at Day & Ross (URL, IP Address, Port details) will change.
To further protect your personal information and streamline your payments, we’ve implemented an additional step in our verification process.
Effective immediately, you are required to provide the last four digits of your credit card in addition to the information below:- Invoice number
- Invoice amount to be paid
- Total amount to be charged
- Currency (CAD/USD)
- Credit card type
An even more secure way to pay your invoices is through Electronic Funds Transfer (EFT). Reach out to us at creditadmin@dayandrossinc.ca for assistance with EFT setup.
For assistance with credit card payments contact us at: creditcardpayments@dayandrossinc.ca | (506) 375-5420
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