Welcome to Our Customer Information Hub!
This page has all the resources, updates, and tools that you need to stay connected with us as we evolve to serve you better. We’ll share critical changes and timelines as we continue our evolution.
Our barcode stickers are compatible with our new Transportation Management System (TMS) and allow piece-level tracking. We redesigned the label to identify the piece/handling unit within a shipment by a unique barcode.
Freight labelled incorrectly may delay your shipments.
Here’s how to label your freight to help us correctly scan and deliver your shipments on time:
Option 1: Web
Use our web-based shipping platform for a simplified experience. Log in/Register to have your shipment paperwork and labels automatically generated!
Option 2: Barcode Sticker Pad
Use the barcode sticker sheets provided by your driver.
If you use the barcode stickers, please follow these instructions.
What you need to know
How to correctly apply the new stickers
If you have two handling units, apply TOR 151 1304 6 001 on handling unit #1 and TOR 151 1304 6 002 on handling unit #2, and discard any unused barcodes on the sheet.
Exceptions & Tips
Refer to our poster with step-by-step labelling instructions that you can share with your Shipping team and your vendors.
Check our Tips page for more labelling and packaging guidelines.
Please continue to check this page for regular updates.
These upgrades and enhancements represent a significant milestone in our evolution as we continue to invest in technology that supports a seamless connection with our customers for critical business functions.
Replacing legacy systems with robust tools that digitalize our processes including pricing & quoting, shipment manifesting, P&D solution, dock scanning software, and new driver handhelds will:
Enhanced web functionality will allow you to:
We remain committed through this multifaceted transformation to developing adaptable solutions that allow for future growth, while delivering tangible benefits that will improve your experience.
As announced in August 2022, there are two key elements to our transformational journey: EDI Changes to mandatory fields for 204 and 211 transaction sets, and new APIs.
We appreciate your support in following our recommended guidelines that will help ensure a smooth transition of your EDI document flow, get the full benefits of the new APIs, and avoid service delays.
We’re currently testing the enhanced functionality for EDI 204 and 211 transaction sets. Please make sure you complete the following mandatory fields to avoid unnecessary service delays.
Mandatory Fields & Description
Company Name (Caller): Caller Contact Name
Phone Number (Caller): Phone Number (Caller)
Company Name (Shipper): Shipper Name
Address Line 1 (Shipper): Address
City (Shipper) Shipper: Origin City
Province (Shipper): Shipper/Origin Province
Country (Shipper): Shipper/Origin Country
Start Zone: Shipper/Origin Postal Code
Company Name (Consignee): Consignee/Destination Contact
Postal Code: Consignee/Destination Postal Code
Service Level: Service Level
Description: Item Description
Pieces: Quantity of handling units
Height Units: Height Units
Length Units: Length Units
Width Units: Width Units
Weight Units: Weight Units
Bill To: Bill To Account
Pickup By: Ready Date & Time
Pickup By End: Closing Time
For a complete list of mandatory fields requirements, see our Tools/Guides page.
Please contact us at [email protected] to complete testing.
We recommend migration to REST to align with the newest technology; however we’ll provide the appropriate endpoint for both SOAP and REST. The new APIs will align with our new TMS, TruckMate.
To further protect your personal information and streamline your payments, we’ve implemented an additional step in our verification process.Effective immediately, you are required to provide the last four digits of your credit card in addition to the information below:
An even more secure way to pay your invoices is through Electronic Funds Transfer (EFT). Reach out to us at [email protected] for assistance with EFT setup.
For assistance with credit card payments, contact us at: [email protected] | (506) 375-5420