Support / Service Updates

Service Updates

May 17, 2022

While we continue to process the freight in sequence, you may experience delays if you are shipping to, from, or through a location listed below:

PLEASE NOTE: Home delivery times may be longer than usual due to the COVID-19 pandemic. We are also experiencing higher than normal call volumes at this time. For more details, please see the COVID-19 Updates page.

Although we all hope that we’ll soon reach a level of normalcy, the last two years have shaken entire industries, reshaped the global economy, and changed our lives.

We operate in an industry that’s been grappling with unprecedented pressures that many tend to overlook, but these forces have created a supply-demand imbalance that continues to pose challenges:

Weather Events
From wildfires to flooding and snowstorms, the recent weather events have had a significant impact on the freight industry. For example, while the BC flooding is behind us, we tend to forget that delays continue to occur because one-lane traffic adds four to five hours to driving time.

Vaccine Mandates
The cross-border trucker vaccine mandate implemented in January 2022 removed between 10% - 15% of the flex capacity available in the industry.

Protests & Cross-Border Disruption
Country-wide protests that blocked roads and access to businesses added to the pressure that our industry faced. The Canada/US border blockades that caused CBSA to close operations at all points of entry crippled the northbound and southbound flow of goods.

COVID-19 Pandemic
The pandemic added multiple layers of concern and risks, from shipper and consignee limitations to public health restrictions and isolation requirements.

Parts & Trailer Availability
Even when drivers are available, parts and labour shortage, as well as limited inventory of new or used trailers make it difficult to maintain and supplement our equipment base.

Our Commitment
We have continued to explore alternative ways to move customers’ freight and pull all the levers available in the industry. While immediate delays are easy to understand, the prolonged effects of these compounded forces are causing freight backlogs in our network.