Creating a Pickup (LTL/Truckload) - As an Authenticated User

1. Log in to the Day & Ross site
See: Quick Reference Guide - Logging in

2. You have two options to get to Request a Pickup:

  1. Click the Create Shipment icon from the Shipment Tracking window on your Dashboard
  2. Select the menu icon in the top right of your screen, then select the Shipments menu option, then click Request a Pickup under the Shipments menu

request a pickup

3. Select the Request a Pickup option

(To ensure Request a Pickup is selected, a checked off check box will appear in the Select option)

select request a pickup

4. Select Yes to create a Bill of Lading (BOL) for your pickup

If yes, complete the Consignee Details section;fields with an asterix are required

  1. Contact Name
  2. Company Name
  3. Address
  4. If Email Consignee Shipping Information is selected, Email Address will be required
  5. Telephone number

If no, the Consignee Details section will not appear

field in

5. Complete all required fields in the Shipper Details, fields with an asterix are required

  1. Contact Name
  2. Company Name/Corporate Credit Applicant
  3. Address

    (Note: Addresses will be validated by Canada Post; select the appropriate address)

  4. Email Address
  5. Telephone


6. Select the desired Payment Method. Fields with an asterix are required.

  1. For prepaid
    Select the appropriate account in the Bill To drop down list
  2. Collect
  3. For Third Party,
  4. Complete the Billing Information section; fields with an asterix are required

    • Contact Name
    • Company Name
    • Address

      (Note: Addresses will be validated by Canada Post)

    • Email Address
    • GST Number


7. Enter contact email address within the Pickup Confirmation Will be Mailed To field

Depending on your browser, the appropriate email may already be entered


8. Click the Next option to proceed to Step 2 (Measurements)


9. Enter your measurement information:

  • Item Count
  • Item Weight
  • Item Length
  • Item Width
  • Item Height
  • Description

measurements tab

10. Select Save Item to add addition items

(Note: Click Add Another Item to additional items)

save item

If you are shipping identical pallets with the same size dimension and weight, you can change the item count rather than entering another item.

11. Click the Next option to move on to Step 3; Additional Services


12. Select the box next to all required additional services

additional services

13. Click the Next option to move on the Step 4 (Pickup Details)

btn next

14. Enter all information required for the Pickup Details

(Note: Depending on times selected, another time could be arranged to fit the Day & Ross service matrix)

The selected field(s) are represented by an orange dot

pickup details

15. Select Next to move to Step 5 (Finalize)


16. Review the pickup details of this page; the information will be submitted to Day & Ross

17. Select Finalize to move on to Step 6 (Your Pickup)


18. Select Download Pickup Documents to print BOL and Labels (if required)

Bols and label

19. Click and Exit option to return to the Dashboard