FAQ & Contact INFORMATION

FAQ

  • WILL MY DEDUCTIBLE RESET AS OF 6/1/20? Yes.  In order to bring you the BlueCross & BlueShield worldwide provider network, it was necessary to move to a new carrier. This means the money accumulated toward your deductible thus far will not be applied toward the new plan deductible. However, most of you will be pleased to learn that our NEW deductible levels will be $1,000 and $1,500 (instead of $1,500 and $4,000). This results in a lower out-of-pocket spend for you if you maintain a similar level of coverage.
  • WILL MY PAYCHECK BE IMPACTED BY THESE CHANGES?

    Great News!!! Virtually everyone will receive a cost decrease across all lines of benefit coverage, meaning your paycheck will likely be positively impacted by these changes if you maintain a similar level of coverage.

  • ARE MY SPOUSE AND CHILDREN ELIGIBLE TO PARTICIPATE ON ALL BENEFITS?

    Yes, your dependent spouse and children are eligible to participate in the health, dental, vision, FSA and dependent voluntary life insurance coverage.

  • WILL I RECEIVE NEW ID CARDS?
    1. Medical Insurance - CareFirst:  Yes.  You will receive a new ID card from CareFirst Administrators.  Please remember to update your pharmacy with your new health insurance information.
    2. Dental Insurance - MetLife: No. You will not receive a new ID card.  At the time of service, you simply need to give the Member (employee’s) social security number to verify coverage and eligibility. 
    3. Vision Insurance - Superior VisionYes. You will receive a new ID card from Superior Vision.
    4. Flexible Spending Account & Dependent Care - CareFlex: Yes. This will look like a Master Card. 
  • ARE THERE ANY NEW BENEFIT OFFERINGS?

    Yes, quite a few.  All employees will now have employer paid Short-term Disability coverage.  Further, all employees will be eligible to enroll in voluntary life insurance, as well as, dependent life insurance.

    Life insurance will be increased across all employee levels.  Employees will be able to purchase life insurance based on their individual employee profile.  The framework of the plan matches that of our sister companies in Pennsylvania and has been working out quite well for them since its inception!   

CONTACT INFORMATION

Medical
CareFirst Administrators
www.cfablue.com
1-877-889-2478

 

Pharmacy / RX
CVS Caremark
www.caremark.com
1-866-885-4944

Dental
Metlife
www.metlife.com
1-800-942-0854

 

Vision
Superior
www.superiorvision.com
1-866-425-2323

 

Life & Disability
One America / AUL
www.oneamerica.com
1-800-249-6269

 

Flexible Spending Account & Dependent Care
CareFlex
mycareflex.wealthcareportal.com
888-577-2762

Claims, ID Cards,
& Benefit Questions

[email protected]
586-752-6255
[email protected]
410-420-3880