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Service Updates

Service Updates

Service Updates

Weather Alert and Service Update - April 18, 2018

Please note that, due to the recent inclement weather and unsafe road conditions, we continue to experience delays in the areas serviced by Toronto and Woodstock Terminals, expected to be cleared in the next few days. Please continue to check our website for regular updates.

We apologize in advance for any potential disruptions and assure you that we are constantly monitoring the weather conditions to prioritize customers’ freight while remaining compliant with safe operating practices.

If you have any questions, please contact the Customer Care Centre at 1.866.329.7677.

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U.S. Service Advisory

At times, service in the U.S. may be disrupted due to unavoidable circumstances such as inclement weather, national disasters, or scheduled special events which impact the operations of our strategic partner R+L Carriers.

For accurate and up-to-date information on areas that may currently be affected, please refer to the R+L Carriers Embargo Map where you can enter the ZIP code to verify whether a specific location is currently under any type of embargo. Thank you in advance for your support.

For more information, please call our Customer Care Centre (CCC) at 1.866.329.7677.

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Major Delays for Freight Destined to Churchill, MB, Expected to Last Until Spring 2018

Please be advised that, due to severe flooding in Churchill, MB, that occurred in July 2017, the Hudson Bay Railway line between Gillam and Churchill has been closed.

Currently, the only connectivity to Churchill is by air; therefore, shipments will be delayed and additional charges may apply. Priority will be given to critical shipments, including groceries and medical supplies.

Day & Ross Freight will continue to make every effort to accommodate freight.

Prior to shipping any freight destined to Churchill, MB, please contact Customer Care at 1.866.329.7677 or your dedicated Day & Ross sales professional.

According to a CBC report, trains are not expected to run again between Gillam and Churchill until spring 2018 at the earliest.

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