Service Alerts and Potential Delays - July 20, 2018
Please note that, due to higher than anticipated freight volumes, we are currently experiencing delays on shipments destined to Montreal.
Please check the website (Resources/Service Updates) and your custom Dashboard under My Day & Ross for regular updates.
Thank you for your patience and understanding as we continue the deployment of additional resources to high-volume terminals to manage service at the levels expected by customers.
For any additional questions that you may have, please contact the Customer Care Centre at 1.866.329.7677.
Please note that, due to forest fires in Kelowna, we are experiencing pickup and delivery delays in Summerland and Penticton areas.
We apologize in advance for any potential disruptions and assure you that we are constantly monitoring the situation to prioritize customers’ freight while remaining compliant with safe operating practices.
If you have any questions, please contact the Customer Care Centre at 1.866.329.7677.
U.S. Service Advisory
At times, service in the U.S. may be disrupted due to unavoidable circumstances such as inclement weather, national disasters, or scheduled special events which impact the operations of our strategic partner R+L Carriers.
For accurate and up-to-date information on areas that may currently be affected, please refer to the R+L Carriers Embargo Map where you can enter the ZIP code to verify whether a specific location is currently under any type of embargo. Thank you in advance for your support.
For more information, please call our Customer Care Centre (CCC) at 1.866.329.7677.
Major Delays for Freight Destined to Churchill, MB, Expected to Last Until Spring 2018
Please be advised that, due to severe flooding in Churchill, MB, that occurred in July 2017, the Hudson Bay Railway line between Gillam and Churchill has been closed.
Currently, the only connectivity to Churchill is by air; therefore, shipments will be delayed and additional charges may apply. Priority will be given to critical shipments, including groceries and medical supplies.
Day & Ross Freight will continue to make every effort to accommodate freight.
Prior to shipping any freight destined to Churchill, MB, please contact Customer Care at 1.866.329.7677 or your dedicated Day & Ross sales professional.
According to a CBC report, trains are not expected to run again between Gillam and Churchill until spring 2018 at the earliest.