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3PL Customers Shipping Guide

Monday, July 6, 2015

Dedicated Customer Service

Day & Ross has a dedicated group of professionals whose role is to assist our 3PL customers. Staffed until 8:30 PM AST Mon to Fri, our team has the qualifications and expertise to answer any questions that you may have regarding shipping requirements, load tender, track & trace, or billing.

All 3PL customers who wish to arrange a pickup with Day & Ross must contact the Day & Ross 3PL Team who will assist them with the following:

  • Receiving the load contract/pickup request. Processing applicable paperwork. Integrating it into PARS or PAPS process.
  • Arranging the pickup
  • Pickup email notification
  • Shipment audit

How to Contact the Day & Ross 3PL Team

  • Email: 3rdparty@dayandrossinc.ca
  • Tel. 1.866.329.7677 - Select language preference, Option 1 for Pickup, Option 3 for 3PL Pickups.

For more information, please click here. [LINK TO PDF]

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